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Digital requires IT to be able to manage technology for profit centers. Most IT organizations are built to manage technology for cost centers through ITIL/ITSM. DevOps is the technology management approach IT operationalizes for digital profit centers. DevOps enables effective technology management that prioritizes velocity and agility.

  Score: 100-80  

Section Scoring

100 - 80 PTS

A profit and velocity-focused DevOps framework is in place independent of ITIL/ITSM. The DevOps approach facilitates rapid new features’ deployment and reliability. The approach is measured based on shorter, more accurate feedback cycles aligned to speed-to-profit outcomes. The approach flexes to support different types of digital initiatives. Leadership does not view DevOps as a tool implementation alone but instead as a holistic change of people, processes and tooling across key technology management domains.

Digital Execution Ready

100 - 80 PTS

You may have implemented a DevOps tool to achieve automation and velocity in getting to shorter, more accurate feedback cycles. You need to have outside thinking — new talent or partners — to help define or refine the organization’s DevOps framework. The framework can then become how you manage digital capabilities. You started with a one size fits all approach and recognize you need the flexibility to support different digital products.

Digital in Process

80-60 PTS

The owners of DevOps are CI/CD teams relabeled. DevOps is a centralized organization. This is equivalent to saying the ServiceNow team owns ITIL. The DevOps team is pushing for tool implementation rather than defining and driving a framework across IT that delivers speed and reliability.

Digital Gaps

60-0 PTS

Questions & Answers

The question-and-answer section outlines why the questions are important, how they are weighted, and what best practice looks like.

How does DevOps impact your digital initiatives? 

Why we ask this: 

If you can't point to digital outcomes that the business, or IT, believes will generate new profits and digital channels, then you are not doing digital transformation. A digital transformation is an investment, not a cost-cutting tool. Digital capable organizations plan for and measure new business-based value-to-investment and build DevOps frameworks to inform how digital technology is managed. They then align culture, practices and tools that can support high velocity and quality delivery and evolve/improve products at a faster pace than traditional development and infrastructure management does.

How we weighed this question:

DevOps is the third part of a triad that includes Agile and Cloud. The framework informs culture, practices and tools designed to increase an organization’s ability to deliver quality product at high velocity so that the business can better serve customers and compete in the market.

What best looks like:

Your DevOps framework seamlessly brings together the workflows and responsibilities of development and operations — aka how you manage technology for digital. There are strong cultural norms around information sharing and communication so that there is alignment on goals and transparency on execution so that you can deliver, release and manage products to scale. Tool implementation is not an outcome.

Next steps:

  • Embrace the idea of DevOps enablement. If you are in the early stages of creating a digital DevOps framework, we recommend funding enablement teams that support product developers driving digital outcomes. Once you understand the baseline, you can build.

  • Define and track measures that look at how effectively DevOps is used to achieve digital outcomes. Fund and prioritize improvements.

  • As more teams adopt DevOps, move to a platform approach that supports consistency and scale.

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